By entering into the rental agreement, you are agreeing to rent the items at the price listed for a stated amount of time and return the items before the due date posted. The due date is the date by which your rental should be postmarked to avoid incurring an automatic extension fee. If an item is not postmarked by the due date, you will be charged a predetermined rental buyout price (+ tax), less the fee paid for each item damaged (minimum charge of $19.95). This price is presented and agreed to during checkout in the rental terms & conditions.
Returning a rental order for refund
By entering into the rental agreement, you are agreeing to rent the items at the price listed for a stated amount of time and return the items before the due date posted. The due date is the final day that your rental can be marked as in transit without incurring an automatic extension fee. If an item is not postmarked by the due date and/or received in usable condition, you will be charged a predetermined rental buyout price (+ tax), less the fee paid for each item damaged (minimum charge of $19.95). This price is presented and agreed to during checkout in the rental terms & conditions.
If you receive an incorrect item or damaged product due to our error, please contact Customer Care and return the item within 30 days of order.
Packages postmarked after the 30-day return window will not receive a refund nor be returned.
* Please note, this is different than returning your rental at the end of the rental period. Items returned within 30 days of order are for a refund. Items returned at the end of the rental period are not refunded.
Book condition
TextbookRush guarantees the condition of all books rented and sold. Because of our high standards, we require that highlighting, writing, or note taking in your books be very limited.
Items received with heavy markings/writing or in otherwise damaged condition will incur additional charges. Other damages include but are not limited to water/liquid damage, loose/falling out/missing/torn/taped pages, torn or taped cover, or spine damage. If an item is not postmarked by the due date and received in usable condition, you will be charged a predetermined rental buyout price (+ tax), less the fee paid for each item damaged (minimum charge of $19.95). This price is presented and agreed to during checkout in the rental terms & conditions.
Supplemental materials
Rentals are intended for multiple uses. Therefore, textbooks are not guaranteed to come with usable supplements such as CDs or access codes. Many supplements are one time use items, and supplements may not be included with your rental.
If you receive a supplement with your rental, you are welcome to use it. However, supplementary materials that you may receive with your item must be returned with the book.
Extensions
If you find that you need to keep an item longer than originally planned, you may extend the rental period by viewing your order online. Your due date will be extended by 14 days at a fee of $14.95 + tax. The new due date will be displayed on the order page in your customer account.
You may extend your rental at any time.
Buying your rental
If you decide you would like to keep a portion or all of entire rental and not return it, you are welcome to buy products at any time during your rental period. Log in to your account and view your rental order. Click on the item you would like to keep and then click “Buy”. Follow the prompts to purchase your book. Make sure to buy each item you wish to keep, as purchasing one item does not change the rental status of all other books on that order.
After you purchase an item, it is your property and the rental agreement is now void. Do not return rental products that were purchased as they will not be refunded nor sent back to you.
Failure to return your rental
If your books are not postmarked by the due date, you will be charged a $14.95 extension fee + tax which extends your due date by 14 days. If your rental is not marked as in transit by the new due date, it will be automatically converted into a sale. You will be charged a rental buyout price (+ tax), less any fees paid for each item not returned (minimum charge of $19.95). This price is presented and agreed to during checkout in the rental terms & conditions. This is not reversible. Please do not return any items that have converted into a sale as you will not receive a refund and the item will not be returned to you.