Tongue Fu! How to Deflect, Disarm, and Defuse Any Verbal Conflict

Name: Tongue Fu! How to Deflect, Disarm, and Defuse Any Verbal Conflict
Price: 2.54 USD
Availability: InStock
ISBN: 9780312152277

ISBN-10: 0312152272

ISBN-13: 9780312152277

Edition: 1996 (Revised)

Authors: Sam Horn

List price: $15.99

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Book details

List price: $15.99
Copyright year: 1996
Publisher: St. Martin's Press
Publication date: 3/15/1997
Binding: Paperback
Pages: 256
Size: 5.50" wide x 9.00" long x 0.75" tall
Weight: 0.638
Language: English



Acknowledgments


Introduction


Author's Note



Respond Rather Than React



Fast-Forward Through Frustration



Handle Hassles with Fun Fu!



Talk People Through Their Troubles



End Complaints Instantly



Gracefully Exit Arguments



Name the Game



Tongue Glue



What to Say When You Don't Know What to Say



Find Solutions, Not Fault



Words to Lose, Words to Use



Acknowledge, Don't Argue



Become a Coach, Not a Critic



Turn Orders Into Requests



Clear Away the "Can't Because" Barrier



Become Problem Free



Avoid Going to Extremes



Turn Conflicts into Cooperation



Listen Up!



Rules for Unruly Behavior



Defuse Disputes



Approach with an Open Mind



Share Control



Get More of What You Want, Need, and Deserve



Choose Your Battles



Say No



Terminate Tactfully



Act and Feel Confident



Five Principles of Persuasion



Break Free from Bullies



Give People a Fresh Start



Take Charge of Your Emotions!



Maintain a Positive Perspective



Ki'Em with Kindness


Epilogue: Turn Intentions into Actions


Postscript


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